Return and Refund
Refund and Return Policy
Thank you for choosing JE Retailonline. At JE Retailonline take pride in our meticulous attention to detail and commitment to craftsmanship. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
- Contact Us: Before returning any items, please contact our return team at info@jeretailonline.co.uk to initiate the return process.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
- Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
- Include RA Number: Clearly write the provided RA number on the outside of the package.
Exchange Policy
If you change your mind, you can return the undamaged and unused product within 30 days. Make sure it is in its original packaging.
Return Shipping Cost
Return shipping cost is free for damaged and defective items. Customers are responsible for non-damaged and non-defective products.
jeretailonline reserves the right to refuse returns if a product does not meet the standards of our return policy.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Return Address:
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
You can always Contact us for any return questions.
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@jeretailonline.co.uk with details and photos of the issue. We will work to resolve the problem promptly.
Restocking Fee
No Restocking fee
Contact Information:
If you have any questions about our refund and return policy, please contact us at
Phone: +44 3330506616
Email: info@jeretailonline.co.uk
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom